Cancellation & reschedule policy
Plans change — we get it. Here’s how rescheduling and cancelling work, so there are never surprises.
Last updated: October 4, 2026
Free with 24 hours’ notice
Reschedule or cancel any booking for free up to 24 hours before your arrival window, from your account, by phone or by email.
Late changes
Changes or cancellations made less than 24 hours before the arrival window carry a $45 late-change fee, added to your bill. It covers the crew time we can no longer rebook.
Lock-outs
If the crew arrives and cannot get in (no one home, wrong code, no key) and we cannot reach you within 15 minutes, the visit is cancelled and a $50 lock-out fee applies, added to your bill.
Recurring plans
Weekly, bi-weekly and monthly plans have no contract. Skip a visit, pause or cancel the plan with 24 hours’ notice before the next visit. Recurring discounts continue as long as the plan is active.
If we need to reschedule
Severe weather, road closures or illness occasionally force us to move a visit. We will contact you as early as possible, offer the next available slot, and you are never charged a fee for changes we make.