100% satisfaction guarantee

How it works

• Contact us within 24 hours of your clean by phone, email or your account.
• Send a photo of the missed areas if you can — it helps us fix it fast and coach the crew.
• We schedule a free re-clean of those items, usually within two business days.

What’s covered

Any task included in the service you booked (see our room-by-room checklist) that was missed or not done to standard.

What isn’t covered

• Tasks outside the booked service or add-ons (for example, inside the oven on a standard clean).
• Areas we could not access, or stains and damage that cannot be removed by cleaning.
• Issues reported after 24 hours, once the home has been lived in.

If the re-clean doesn’t fix it

In the rare case a re-clean still doesn’t meet the standard, we will offer a partial or full refund for the affected part of the service. Your satisfaction is the point — not the paperwork.