House cleaning questions, answered

Choose your service, enter your home details and see your price instantly online. Then pick a date and arrival window, and add your details — no card needed. You only pay after the clean is done, on-site.

Our crews arrive within a two-hour window: 8–10 am, 10 am–12 pm, 12–2 pm or 2–4 pm. Available windows are shown in the booking calendar.

Bookings normally need at least 24 hours’ notice. Need us sooner? Add the same-day or next-day rush option for $40, subject to availability.

No. When you book, tell us how the crew gets in: you are home, a lockbox, a key or a concierge. You can also add parking and entry notes.

Yes. Post-construction cleans, homes over 3,500 sq ft, mould and siding jobs go through a request-a-quote form where you can upload photos. No card is needed to request a quote.

A standard clean starts at a $99 base, plus your bedrooms, bathrooms and home size, plus $49 for a finished basement and any add-ons you choose. A 1 bed / 1 bath home under 1,000 sq ft is $174 before tax.

No. Taxes are shown separately in every quote. Ontario bookings carry 13% HST. Québec bookings carry 5% GST and 9.975% QST.

From your second visit, weekly cleaning is 20% off, bi-weekly 15% off and monthly 10% off.

Yes. Our hourly option is $50 per cleaner per hour with a 3-hour minimum — handy for small or specific jobs.

Book any deep or move-in/move-out clean together with BlueGuard air duct cleaning and get 10% off both services.

A standard clean covers dusting, vacuuming, mopping, kitchens and bathrooms. A deep clean adds baseboards, door frames, light switches, vent covers, inside the oven, fridge and cabinets, and wall spot cleaning. It costs the standard price plus $99.

Yes, all supplies and equipment are included. Prefer eco-friendly products? Add the green products upgrade for $20.

Absolutely. Let us know when you book; the pets add-on ($25) gives the crew extra time for pet hair. For heavy shedding or odours, ask about our pet hair and odour removal service.

Finished basements are cleaned for an extra $49. Unfinished basements are not included in a home clean.

You pay after your clean is completed, directly to our crew on-site, by e-Transfer, debit/credit card or cash. Booking online needs no card, and we never ask for card numbers on the website.

You can reschedule or cancel for free with at least 24 hours’ notice. Changes made with less than 24 hours’ notice carry a $45 fee.

Every clean is 100% satisfaction guaranteed. Report anything we missed within 24 hours and we will come back to re-clean it for free.

If our crew arrives and cannot access the home, a $50 lock-out fee applies. Clear entry instructions when you book help avoid this.

Yes. Every BlueGuard cleaner is background-checked, and our team is insured and bonded.

Ottawa and Gatineau (including Nepean, Barrhaven, Kanata, Stittsville, Orléans and surrounding towns), Montréal, Laval and Longueuil, Durham Region (Oshawa, Whitby, Ajax, Pickering) and Eastern Ontario from Port Hope to Brockville.

We may still cover you. Request a quote with your address and we will confirm whether a crew can reach your home.

Yes. BlueGuard is bilingual. You can book, get support and receive emails in English or French.